Viva Active app — Privacy Policy

Last updated 27 October 2026. This policy covers the Viva Active member app (the "app") on iPhone and Android, operated by Viva Group Holdings Pty Ltd, trading as Viva Active, Burwood NSW, Australia ("we", "us"). We comply with the Australian Privacy Act 1988 and the Australian Privacy Principles.

What we collect

• Account details — your name, email address, phone number and date of birth, entered when your trainer sets up your membership.
• Training and nutrition data you enter — sessions, workouts, sets and weights, food logs and photos of meals, weigh-ins, body-composition scans, goals, daily check-ins, and messages to your trainer.
• Health screening — the health questions, injuries, conditions or medications you tell us about at your consultation, so your trainer can program safely.
• Apple Health data (optional, iPhone only) — if you choose to connect Apple Health, the app reads your steps, walking distance, active energy, heart rate and weight. It never writes to Apple Health. You can disconnect at any time in iPhone Settings → Health → Data Access & Devices. The Android app does not connect to Health Connect or any other health service on your phone; on Android you enter steps and weigh-ins yourself.
• Community content — anything you post on Gather (events, comments, "I'm coming"), comments on studio notices, your profile photo, and your position on studio leaderboards (shown as first name and initial).
• Device information — a push notification token so we can send you reminders you have turned on, and basic usage data (when the app was opened) so your trainer can support you.

The app does not collect your location.

How we use it

• To run your membership: bookings, class registrations, your training plan and progress.
• To show your goals, steps, nutrition and companion progress inside the app.
• To let your Viva Active trainers see your training, nutrition and health activity so they can coach you. Only Viva Active trainers can see this.
• To send notifications you have enabled (session reminders, goal nudges, trainer messages, community activity). Every notification type can be turned off in the app's Settings.
• To show you on studio leaderboards and community events, which other Viva Active members can see. You can hide yourself from leaderboards in Settings → Privacy.

We do not use your data for advertising, we do not sell it, and we do not profile you for anything other than running your program.

Apple Health

Apple Health data is used only to show your activity in the app and to your Viva Active trainers. It is never sold, used for advertising or marketing, or shared with any third party for their own purposes. Connecting Apple Health is optional and can be revoked at any time.

Who we share data with

We do not sell your data and we do not use advertising. We share data only with the services that run the app:

• Your Viva Active trainers — your training, nutrition and health data, progress photos and the messages you send through the app are visible to the Viva Active trainers who coach you, so they can run your program. They are not shared with other members.
• Supabase — secure database and file hosting; data encrypted in transit and at rest.
• Netlify — hosting of the app itself.
• Apple — delivery of push notifications to iPhones, and App Store distribution.
• Google — Google Play distribution of the Android app, and delivery of push notifications to Android phones.
• Food databases — when you search for a food, only your search term is sent to FatSecret and Open Food Facts. No personal details are sent.
• Anthropic (AI meal analysis) — only if you choose photo meal logging, and only after you have agreed to it in the app. The meal photo is sent to Anthropic PBC (the provider of the Claude AI model) solely to estimate the food, portion and macros in the photo. Nothing else is sent with it — no name, account details, messages or health data. Anthropic does not use it to train its models and does not retain it after processing. You can decline, log meals by typing or searching instead, and switch photo analysis off at any time in Profile → Settings → Privacy.
• Stripe — membership payments are handled on Stripe's own pages; we never see or store your card number.

How long we keep it

• Your app data (logs, photos, goals, messages, companion, leaderboard entries) — for as long as you are a Viva Active member, and up to 12 months after your membership ends so your history is available if you return, unless you ask us to delete it sooner. Deleting your account removes it immediately.
• Your membership and training record (consultation, health screening, signed agreement, strategy sessions, session attendance and payments) — kept by Viva Active as a business record for up to 7 years, as required by Australian tax and record-keeping law. After you delete your app account this record is no longer linked to any app login.

Your rights

• Delete your account and data at any time from the app: Profile → Settings → Delete account. This permanently removes your account, logs, photos, messages and companion. Full details, including how to request deletion by email: Delete your account.
• Delete individual items — progress photos, food and workout logs, Gather events and comments — at any time without closing your account.
• Ask us to access or correct your information, or withdraw Apple Health access, by contacting us below.
• Make a complaint to us, or to the Office of the Australian Information Commissioner (oaic.gov.au).

Young members

The app is available to Viva Active members aged 13 and over. It is not directed at children under 13 and we do not knowingly create accounts for them. Members under 18 are signed up in person at the studio, and a parent or guardian must consent and co-sign the membership agreement and health screening at that consultation before an account is created. A parent or guardian can contact us at any time to see, correct or delete their child's information.

Changes to this policy

If we change this policy we will update the date at the top and, where the change is significant, tell members in the app.

Contact

Viva Active · admin@vivaactivept.com.au · Suite 3, 132–134 Burwood Road, Burwood NSW 2134, Australia