Delete your Viva Active account

Viva Active member app · Viva Group Holdings Pty Ltd

In the app (immediate)

Open the Viva Active app and sign in.
Go to Profile → Settings and scroll to the bottom.
Tap Delete my account, type DELETE to confirm, then tap Delete my account permanently.

Your sign-in is removed straight away and you are signed out on every device.

By email

If you can't sign in, email admin@vivaactivept.com.au from the address on your account with the subject "Delete my Viva Active account". We confirm the request with you and complete it within 7 days.

What is deleted

Your app sign-in (email and password) and your device's notification registration
Your companion, XP, rewards, levels and leaderboard entries
Food logs, workout logs, step history, goals and custom goals
Progress photos and meal photos
Your messages with your trainers, and your Gather events, RSVPs and comments

What is kept, and for how long

Your membership and training record (consultation, health screening, signed agreement, strategy sessions, session attendance and payments) is kept by Viva Active as a business record for up to 7 years, as required for tax and legal purposes. It is no longer linked to any app login.
You can ask for this record to be deleted or provided to you by emailing the address above; we will do so unless a legal obligation requires us to keep it.

Delete some data without closing your account

Inside the app you can delete individual progress photos, food and workout logs, Gather events and comments at any time, and switch off step syncing in Settings.

Full details: Privacy policy.

Viva Active · Suite 3, 132–134 Burwood Road, Burwood NSW 2134 · admin@vivaactivept.com.au